documentos da EUPAN

Presidência Luxemburguesa do Conselho da UE

Study: Towards Innovative Public Services - A framework for the development of the innovation capability of European Public Administrations
Anexes: Towards Innovative Public Services
Survey: Managing a diverse public administration and effectively responding to the needs of a more diverse workforce
Report: The 8th European Quality Conference (01st & 02nd October 2015 ? Esch-Alzette, Luxembourg)

Presidência Polaca do Conselho da UE

Effectiveness of Good Governance and Ethics in Central Administration: Evaluating Reform Outcomes in the Context of the Financial Crisis

Presidência Espanhola do Conselho da UE

Public Employment in European Union Member States
Sustainability of Human Resources in Central Public Administration in the EU Member States

Presidência Sueca do Conselho da UE

Social Dialogue in the Public Sectors of the EU Member States
EUPAN/TUNED Report of Good Practices and Policies on Work-Related Stress in Central Government Administrations
Strategic Management of eGovernment

Presidência Francesa do Conselho da UE

Human Resources Function Performance
Senior Civil Servants
Social Dialogue
The Public Administration Features of the EU 27 Member States
European Primer on CUSTOMER SATISFACTION MANAGEMENT

Presidência Eslovena do Conselho da UE

Leadership Competencies for Successful Change Management
What are Public Services Good at? Sucess of Public Services in the Field of Human Resources Management
Administrative burden for citizens - Report on national approaches

Presidência Portuguesa do Conselho da UE

Report on the "EUPAN CUSTOMER INSIGHT QUESTIONAIRE"
4th Quality Conference Impact Assessment Study
The Network of National Contact Points - Evaluation of the questionnaire results
The Impact of Individual Assessments on Organisational Performance in the Public Services of EU Member States
Competency Management in EU Public Administrations
Appendix I
Appendix II

Presidência Alemã do Conselho da UE

Demographic Change
Performance Assessment

Presidência Finlandesa do Conselho da UE

Comparative study on the Public Service Ethics of the EU Member States
Follow-up survey on Public Sector Pensions
Leadership and the Lisbon Strategy - a missing link in the public sector?

Presidência Austríaca do Conselho da UE

Decentralisation and Accountability - as focus of Public Administration Modernisation
Structure of the civil and public services in the member and accession states of the European Union
Structure of the civil and public services - management summary
Administration in brief - services and data - Áustria
Federal Public Services - Áustria
Looking for a deliverable Lisbon strategy on sustainable growth and jobs
Europeans and mobility
CAF - better service for the citizens by using CAF

Presidência do Reino Unido do Conselho da UE

eAccessibility of public sector services in the European Union
Diversity Research Project
Innovative Human Resources strategies project
Report on the survey into Social Dialogue
Customer Satisfaction Mapping Exercise
Evaluation of Quality Conferences

Presidência Luxemburguesa do Conselho da UE

Milestones on the way to Better Regulation at the European Union level
The flexibilisation of the employment status of civil servants : From life tenure to more flexible employment relations?
Organizing and supporting collaborative work
Good Practices Information Systems for public administrations in Europe
Information on the Structure of the Civil and Public Services of the EU Member and Applicant States
Study on the use of the Common Assessment Framework in European Public Administrations
Human Resources management strategies to support organizational changes
Are civil servants different because they are civil servants?
Quality Journeys in the European Public
UE Procurement Learning Lab: experience and lesson learned 2004

Presidência Holandesa do Conselho da UE

3QC Evaluation Report regarding the 3rd Quality Conference for Public Administrations in the EU
Rapport d'évaluation 3QC sur la 3ème Conférence sur la Qualité des services publics européens
The Lisbon Strategy and Strategy- Focused Public Administration
Guidance Document - Confidential Integrity Counsellor (CIC)
Lifelong learning in public administration (pdf)
Draft Toolkit EU Model Code of Conduct for Civil Servants
Instituttiuonal representativeness of Social Partners in the Central Public Services
Policies on Public Sector Information in the Netherlands, Towards optimum availability and accessibility
Who is a civil servant and who is not and Why?
Towards a common exchange and training programme (ERT+)
Towards a Common Portal for the training institutes and schools for public administration in the EU of 25
Input paper for the October 2004 Conference of the European Schools and National Institutes for Public Administration: ?Public Leadership in Multi-Level Governance: Towards a Common Competence Frame?
The main features of an Ethics Framework for the Public sector: Proposal by the Dutch Presidency
Principales caractéristiques du cadre d'éthique pour le secteur public: Proposition de la Présidence néerlandaise
Ethics and Integrity ? UK Regulation and Examples of Common Practice
Framework to Reinforce the Exchange of Good Practices in eGovernment: A contribution to eEurope 2005
Study and supply of services for the reinforcement of exchange of Good practices in eGovernment
Public Sector Performance: An international comparison of education, health care, law and order and public Administration
Study and supply of services for the reinforcement of exchange of Good practices in eGovernment
Quality Quo Vadis: Taking Stock - The Quality Journey from Lisbon to Rotterdam
The Common Assessment Framework (CAF): A Quality tool for the European Public Administrations
Le Cadre d?Auto-évaluation des Fonctions Publiques (CAF, Common Assessment Framework): Un outil Qualité pour les Administrations Publiques Européennes

Presidência Irlandesa do Conselho da UE

European Interoperability Framework for pan-European eGovernment Services
Ethics in the public services of the European Union member states
Éthique dans les services publics des États Membres de l?Union Europeene
Key Principles of an Interoperability Architecture
Incidences des évolutions démographiques sur les régimes de retraite dans la fonction publique des États membres de l'UE

Presidência Italiana do Conselho da UE

European best practices in performance related pay for public service managers (synthesis paper)
Current and Future use of new Tecnhology in Human Resources Mangament in European Public Administrations

Presidência Grega do Conselho da UE

Public Sector Performance Measurement Systems & Indicators in the EU
Career Development as na Effective Tool to Enhance the Attractiveness of Public Employment
REPORT to the Ministers responsible for Public Adm