general principles underlying the activity of top and middle managers

It is the mission of top and middle managers to pursue the work assigned to the respective service, ensuring that it performs well by optimising resources and promoting services end-users’ satisfaction.

Management staff shall also promote management geared to results, as established in annual and multiannual objectives, defining the resources to be used and programmes to be developed, systematically applying control mechanisms and assessing results.

Managers should lead, motivate and encourage their staff in a joint effort to improve and ensure that services perform well and reflect a positive image.

Pursuant to the law, managers are to be held civil, criminal, disciplinary and financially accountable for the fulfilment of their functions.

Holders of management positions are entitled to legal support being the judicial representation system and exemption from court fees as per the law in force applicable.