subsystem for the performance assessment of services (SIADAP 1)
The performance assessment of public services aims at strengthening a culture of assessment and accountability, marked by the publicizing of services objectives and results achieved in close coordination with the management cycle.
Assessment is based upon effectiveness, efficiency and quality parameters.
This assessment is annual and is carried out through self-assessment and hetero-assessment.
Self-assessment is compulsory, evidencing results achieved and deviations verified in accordance with the Public Administration Services Assessment and Accountability Framework (QUAR). It is an integral part of the annual activity report and should be accompanied by information relating to:
- Assessment by users, as to the quantity and quality of services delivered;
- Assessment of the internal control system;
- Causes of non-compliance with actions or projects not carried out or with insufficient results;
- Measures to be taken, evidencing the constraints that affect the results to be attained;
- Comparison with the performance of identical services;
- Hearing of middle managers and other staff.
The hetero-assessment, which may be carried out by administration’s internal entities (for example, inspectorates-general), or by external entities (for example, consumer associations or other users), is aimed at obtaining in-depth knowledge of deviations causes evidenced in the self-assessment or detected in any other way and put forward proposals for the improvement of processes and future outcomes.
In each ministry, it is incumbent upon the service with duties in matters pertaining to planning, strategy and assessment to follow-up the process and give opinions as to self-assessments. These results shall be forwarded to the respective Government member.
The Services Assessment Coordinating Council shall ensure the coordination and cooperation as well as the promotion of experience exchange.